What Is Floor And Decor Return Policy

Return Policy

Return Policy is valid for 90 days. When it comes to picking the correct product for your project, FloorDecor® knows how critical it is. Simply return the product to any FloorDecor® location within 90 days of purchase, along with a copy of your sales receipt, and we will credit your account with the amount you paid for the merchandise. It is our exclusive discretion to limit or refuse return or exchange requests. If you return an item after 90 days or without a receipt, we may be able to issue a refund at our discretion based on the item’s most recent lowest price.

At the time of the return, the information from the ID card will be entered into the system.

All returns are subject to the approval of the verification system.

  • All returned item must be in resalable condition and must not have been damaged. Returns made within 90 days of purchase will be handled using the same mode of payment as the original purchase
  • However, returns made after 90 days will not be accepted. Returns that are more than 90 days old or that do not have the original sales receipt will be handled as product credit. In cases where the initial payment was made in cash or by check, refunds in excess of $500.00 will be handled as a postal refund check.

IMPORTANT: PLEASE READ THE FOLLOWING INFORMATION CAREFULLY. It is not possible to return a product once it has been installed. Because of a defective installation, FloorDecor is not liable for any product defect or damage, as well as any property damage or lost labor expenses. Claims for product damage or shortages must be filed as soon as the goods is received. Before installing any items, make sure they are completely free of defects. Use of the product will imply approval. Installed flooring is considered to be the property of the owner/installer and cannot be replaced or returned for any reason at the time of installation.

  1. Once an order has been dispatched, the buyer is fully liable for all outgoing and return shipping expenses.
  2. Products purchased on special order that are not custom built can be returned to any FloorDecor store location.
  3. Product that has been damaged or is faulty can be swapped.
  4. Shipments that have been damaged NONE OF THE SHIPMENTS SHOULD BE DENIED.
  5. For assistance, please contact Customer Care at 770-421-3705 or 877-675-0002.
  6. The Design Studio Is Back in Business Stores that sell FloorDecor Design Studio products do not have the capability of accepting actual returns of items.

The return of anything purchased through any Design Studio location is accepted at any FloorDecor shop location nationwide. Customers can make arrangements for return shipping by calling Customer Care at 770-421-3705 or 877-675-0002.


Return Policy for FloorDecor Returns must be made within 30 days of the date on which the merchandise was received. Whether you purchased the item in-store or online, you may return it to any FloorDecor shop location if it is unopened, unused, and resalable. If a tool has been used or opened and it has been shown to be faulty, it can be swapped. If you want to return something at a shop, you must bring a copy of your confirmation email or receipt with you. A few things, however, are not returnable for a variety of reasons.

  1. (For more information about FloorDecor Express’s return policy, please read below.) If you are unable to return the items to one of our retail locations, you can have them delivered back to the area from where they were originally shipped.
  2. A Return Merchandise Authorization must be obtained first.
  3. It is unlikely that the trucking firm will be able to pick up the merchandise from your house or place of business if the cargo is not properly fastened on a pallet.
  4. All shipping expenses, both for the original order and for the return order, are the responsibility of the buyer.
  5. Saturday and Sunday: 9 am to 6 pm, Monday through Thursday: 7 am to 11 pm; Friday: 7 am to 9 pm; Saturday: 8 am to 9 pm; and Monday through Thursday: 7 am to 11 pm (all times Eastern).
  6. All returns will be inspected at the receiving site to ensure that the items have been returned in their original packaging and are in resalable condition.
  7. Restocking fees of 10% will be applied to any products returned without prior authorization, including purchases that have been cancelled and packages that have been denied delivery.

If you decide to cancel a purchase, please contact our customer service representatives as soon as possible at 877-675-0002.

As part of the return process, FloorDecor will charge all relevant shipping fees for orders that have already been loaded and are on their way to the shipping destination.

Restocking fees of 10% will be applied to any products returned without prior authorization, including purchases that have been cancelled and packages that have been denied delivery.

If your package comes damaged, please contact our customer service department at 877-675-0002 as soon as possible for assistance in having replacements shipped to you.

All shipping charges, including outbound and return, are the full responsibility of the purchaser.

Merchandise that has been installedIMPORTANT INFORMATION – PLEASE READ CAREFULLY FloorDecor is not liable for any damage or claim that occurs as a result of a bad installation.

Claims for product damage or shortages must be filed as soon as the goods is received.

Use of the product will imply approval.

Refund and Exchange Policy for FloorDecor ExpressIMPORTANT INFORMATION – PLEASE READ CAREFULLY All F D Express Order sales are final and non-returnable once they have been tendered.

Purchasers who get a damaged or faulty item within 30 days after purchase can exchange it for a similar product. Orders may only be canceled if they are placed on the same day as the purchase.

A Handy Guide to the Floor and Decor Return Policy

Even while FloorDecor companies provide everything you could possibly need for your next large DIY remodeling job, what if you end up purchasing something that you are not satisfied with? You should definitely seek a refund! DoNotPay will walk you through the FloorDecor return policy, explaining all you need to know and assisting you with the return procedure.

What Is the FloorDecor Return Policy?

If the product you purchased from FloorDecor does not turn out to be what you expected, you have 90 days from the date of purchase to return it to us for a refund. Product returns are accepted if the item you are returning is one of the following: FloorDecor will not be held liable for any damage or faults that may arise as a result of a poor installation procedure. Before you install your item, you should properly inspect it for evidence of manufacturing faults or damage to ensure that you will be able to return it if necessary.

Choosing a refund will result in a refund being sent to the payment method used to make the purchase.

If you want to exchange an item, FloorDecor will ship the item to the billing address unless you provide a different shipping address.

How To Return a Product to FloorDecor

When it comes to returning things, FloorDecor offers two choices. You have a choice between the following:

Return Your FloorDecor Item to the Store

When you return a purchase to the store, you must do the following:

  1. Ensure that everything is packed in its original box
  2. Bring the receipt or other proof of purchase
  3. Inquire with the store clerk about the return process

If you bought your item online and are unsure of the location of the local FloorDecor store, you may use theStore Locatortool to find out where it is.

Return Your FloorDecor Item via Mail

To arrange for the return of a product, you must first call customer service at 770-421-3705 or 877-675-0002. The shipping instructions will be sent to you by a customer service representative. Keep in mind that you will be responsible for any and all return shipping charges. You should select one of two shipping options: first class mail or priority mail. FedEx can be used to ship items that are smaller than 13 inches in diameter and weigh less than 75 pounds. LTL shipping is available for objects that are larger than 13 inches in diameter and weigh more than 75 pounds.

You should contact customer support to obtain the postal address information.

Can You Return Damaged Items to FloorDecor?

FloorDecor ships its products all across the United States and knows that damage might occur during shipping. For this reason, the firm has a policy for returning damaged goods.If you believe you have received a damaged product, you should contact customer care at the following address:

Returning a Damaged Product

Follow these procedures if you want to return a damaged goods and request a replacement:

  1. Accept the shipment, even though there is evident damage on the packaging
  2. Accept the shipment Customer service should be contacted. Make a copy of the Proof of Delivery Receipt. You must send photographs of the damaged merchandise. Specify the number of damaged components that have occurred. Send your stuff in the mail.

The firm will send you a replacement for the goods you are returning as soon as your shipment is received by their warehouse.

Can You Return a Product to FloorDecor Without the Receipt?

Even if you do not have a receipt to substantiate your purchase, you may still be able to return the item you no longer wish to keep. If you are returning the products in person, please sure to carry your identification with you.

The organization will keep track of your information in order to avoid fraud and to execute your refund. FloorDecor retains the right to deny or limit the amount of a refund or exchange for returns that do not include an original receipt.

Not Sure How To Return a Product to FloorDecor? DoNotPay Has a Solution

Was it difficult for you to comprehend the FloorDecor return policy? If this is the case, DoNotPay has your back! We will assist you with your product returns from the beginning to the end of the process. Simply answer a few simple questions, and your return request will be on its way to you in no time. You can begin the return procedure by following the steps outlined below.

  1. Pay a visit to DoNotPay. Select the Item Return Request product from the drop-down menu. Please provide photographs of the item. Make your request by submitting it.

We will use the information you give to create a customised return request, which we will then submit to FloorDecor as soon as possible. There will be a deadline for the corporation to reply to the request. In addition, our app will provide you with a free return label, ensuring that all of your sending costs are covered. DoNotPay can also assist with refunds to other businesses, if necessary. We offer a large library of guides on the return policies of various firms that you may consult. Take a look at some of them in the following table:

See also:  Where To Get Party Decorations
Walmart Macy’s Columbia
SHEIN eBay Woot
Kohl’s Wayfair Bath and Body Works
Sephora Nordstrom Wish
Target REI Gap
Costco Ulta Poshmark

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Want your issue solved now?

Floor and Decor is a specialty retailer of hard surface flooring and related accessories based in the United States. Tile, wood, laminate, natural stone flooring materials, as well as decorative accessories, are available at Floor and Decore’s retail locations. Buying anything from Floor and Decor but not pleased with it, or ordering the wrong item and need to return it? We can help you with that. Don’t be concerned; all you have to do is read Floor and Decore’s return policy. We’ll break it down for you here in simple terms.

About Floor and Decor Return Policy

If you are dissatisfied with your in-store or online purchase, Floor and Decor’s return policy allows you to return the item within 90 days of the date of purchase. Within 90 days after the date of purchase, you can return most products to any Floor and Decor shop or online retailer that accepts valid receipts.

You must make certain that your returned item is in resalable condition and that it has not been damaged. Merchandise purchased from any FloorDecor Design Studio retail location can be returned to any other FloorDecor Design Studio store location within 30 days of purchase.

During Covid-19

Customers may purchase products through flooranddecor.com, the Pro Premier professional app, or by calling the local shop, and they will be able to take advantage of same-day pick-up or delivery alternatives during the emergency circumstances. On a regular basis, they will check in with the local shop and update the website if any more adjustments to operating hours are necessary. In order to better serve their consumers during a covid pandemic, Floor & Decor has extended its return policy to allow for returns for an extra 30 days after the first 30 days.

Can You Return Without a Receipt To Floor and Decor?

Is it possible to return a buy merchandise without having the receipt? When returning an item without a receipt, you must have a valid picture identification. At the time of the return, your ID number will be entered into a Floor and Decor database of customer return activity, which they will use to allow refunds and prevent fraud.

Can You Return Product After 90 days?

You have 90 days from the date of purchase to return the majority of the items. However, if you return your purchase item after 90 days, you will be issued store credit instead of a refund for your purchase. It is necessary that the returned merchandise be in resalable condition and unaltered.

Customer Support for ReturnExchange

Products that have been damaged or are faulty can be exchanged. For assistance, please contact Customer Care at 770-421-3705 or 877-675-0002.

Exchange Policy

The same 90-day exchange period applies to both flooring and décor goods. You have 90 days from the date of purchase to return or exchange your items online or in store. Some products, such as sale items, are non-returnable and non-refundable. Product exchanges for custom orders are only possible if the item was damaged during shipping or store pickup.

Floor and Decor Refund Process

Your refund will be handled in the same mode of payment that you used to make the original transaction. After they have received the merchandise, it may take up to 36 hours to process the refund. For returns above $500 if the initial payment was made in cash or by check, the refund will be issued as a mail-in reimbursement check. In the event that you return an item after 90 days from the date of purchase, you will not be eligible for a refund. You will receive shop credit as a result of this transaction.


Company Name Floor and Decor
Return Time Limit 90 Days
Receipt Required No
Return Label No
Restocking Fee Yes
Refund / Exchange Customer’s choice
Online Return / Exchange You can return or exchange your online order at any Floor and decor’s retail store or even online
Original Packaging Required Yes
Probability of Success Return Medium
  • Packing in its original condition
  • If you don’t have a legitimate receipt, you were forced to provide a valid picture ID. Sale products are non-refundable and non-exchangeable. Unless the goods was damaged during shipment or store pickup, custom products cannot be replaced. Unless otherwise stated, shipping expenses are non-refundable. You have the option of receiving a refund in the same mode of payment that you used to make the purchase.

Start Preparing for Your Return


Floor and decor’s return policy is quite straightforward for consumers who have received their items in an undamaged and unused condition. We hope that the information provided will make the process of returning items, receiving a refund, or exchanging items simple. Furthermore, if you have any concerns, please feel free to ask them in the comment area, and please express your thoughts on the method for returning the flooring and décor.

Floor and Décor Return Policy – How To Return Your Product In 2022?

Floor and Décor items can be returned or exchanged within 90 days of the date of purchase or delivery of the shipment, whichever is later.

Refunds will be issued using the same form of payment as the original transaction or by cheque. According to the Floor and Décor Return Policy, goods may only be returned and exchanged if they have been uninstalled and are in their original packaging and condition.


Floor and décor ship their products to the USA and Canada. They do have a return policy, but it is not particularly clear, and receiving a reimbursement for your purchases might be difficult at times. Floor and Décor’s Return Policy allows you to return items within 90 days of purchase; however, there are some criteria that apply to each purchase as detailed below. I’ll describe the Floor and Décor return policy in plain English below, and I’ll clear up any confusion you may have. Furthermore, you will learn how to deal with the Floor and Décor refund on purchases made both online and in-person at participating retailers.

Methods of Return

When it comes to returning your goods to the floor and décor, you will have a choice between two options. There are two types of returns: in-store returns and internet returns. Because Floor and Décor only has locations in the United States, the in-store return policy is only available to customers who live in the United States. Customers from Canada will only be able to return items over the internet. It is also possible to return things purchased in-store over the internet by mailing them back to Floor and Décor.

Return At The Floor and Décor Store In US

  1. Go to the shop locator on the website when you’ve opened it. You will be able to find the store that is the most convenient for you. Before you go to the shop, make sure you have your goods in its original packaging and that you have the receipt with you. In the event that you do not have the receipt, you will need to bring a valid picture ID evidence with you. In order to help you with your return, a Floor & Décor representative will inspect the merchandise as well as your receipt. As soon as all of the requirements have been completed, you will be issued a receipt and will also get an email confirming your reimbursement
  2. Depending on the form of payment, the refund will be handled within 7 business days
  3. However, it may take longer.

Return Online from Canada and US

For online orders, you will be required to return the items back to the same location where they were originally sent, or to a Floor and Décor shop. Follow the steps outlined below:

  • To return the items, you will need to get a Return Merchandise Authorization (RMA). Call the customer service line at 877-675-0002 between 7 a.m. and 11 p.m. Monday through Thursday, 7 a.m. to 9 p.m. Friday, 8 a.m. to 9 p.m. Sunday, and 9 a.m. to 6 p.m. on Sundays for assistance. Keep your receipt with you at all times while speaking with customer service and be prepared to present them with the order number. They will also assist you with any and all of the other shipping requirements. You should pack your items so that they are ready to ship once you have received your Return Merchandise Authorization
  • Those who return a purchase without obtaining a return authorization will be charged an additional 10% restocking fee. When shipping items by LTL, you must place them on a pallet or shrink-wrap them to prevent them from falling off. This means that if the things are not adequately secured, the truck won’t come to pick them up. It is also important that FedEx goods are packaged so that they do not break or become damaged during shipping. You will be responsible for the shipping costs associated with these returns. Returns are processed within 36 – 48 hours after receiving your order at Floor and Décor

How Will You Get Your Refund?

The refund for items that are returned within the time range of 90 days will be issued using the same payment method that was used to make the initial transaction. Customers will only receive store credit if they return goods that have been out of stock for more than 90 days.

Payment Mode Refund and Credit Policy
Credit and Debit Card Deposited directly to the credit card or debit card.
Cash Products below the price of $500 can be refunded in cash.Products above $500 are refunded in the form of a check mailed to the buyers’ address.
Check Products below the price of $500 can be refunded in cash.Products above $500 are refunded in the form of a check mailed to the buyers’ address.
PayPal Refunded to PayPal account.
Floor and Décor Credit Card Store credits in credit card
Gift Card Through store credits in the gift card

Return Policy For Various Products

Floor and Décor offers a straightforward 90-day return policy on all of its items. They do not, however, take back the goods that have been installed. Additionally, things that have been sold at a discount may not be eligible for return if this has been specifically stated at the time of purchase.

Products and Purchases Product Condition Return Policy
All items in good condition Undamaged, unused and in a resalable condition. Return in 90 days.
Damaged Items Damaged when received and unused The damaged items are applicable for return as well as exchange.If the shipment is refused, the shipping fee is charged.
Non-Receipted Products and Late Returns Undamaged, unused and in a resalable condition. The products if returned in good condition will be refundable in the form of store credits with deducted shipping costs.Floor and Décor also hold the rights to refuse the return of these products.
Special Orders Undamaged, unused and in a resalable condition. Return in 90 days.
Custom Orders Unused Not returnable. In the case of receiving a damaged or defected product, an exchange can be made.

Floor and DécorExchange Policy

Floor and Décor allows for the exchange of items within the same 90-day time span as the original purchase. Some products, such as sale items, are non-returnable, and cannot be exchanged. In the case of the other products, the exchange is completed as soon as a complaint is received and investigated.

Products and Purchases Product Condition Exchange Policy
All Products in OK Condition Undamaged, unused and in a resalable condition. Exchange through online shipping or store pickup.
Damaged Products Unused Exchange through online shipping or store pickup.
Custom Products Unused Can be exchanged if damaged or defected through shipping or store pickup.
Sale Items Undamaged, unused and in a resalable condition. Exchange not applicable.

Floor and Décor Return Policy COVID-19

The return policy for Floor and Décor has been reinstated to its previous state. As a result of COVID-19, the return period for purchases made between 3/19/20 and 9/17/20 has been lengthened by 30 days for purchases made between 3/19/20 and 9/17/20. Consequently, these clients will be entitled to return their purchases within 120 days of getting the things they have purchased. The same policy applies to returns made in-store as well as returns made online.

FAQsAbout Floor and Décor Return Policy

Is it possible to return unwanted tile to the floor and décor? Yes, you may return any unwanted tiles to a Floor and Décor store near you, or you can mail them back to their address on their website if you choose. Is it possible to get a refund on custom orders from Floor and Décor? Floor and Décor does not provide refunds on special orders placed with us. In the event that you receive a product that is damaged or defective, the firm will swap it for you. In what circumstances may I return a floor and décor purchase made online?

When Do I Become Eligible For Store Credits? In the event that you return a product beyond the 90-day period, you will be entitled for store credit. If you do not wish to receive a refund in any other way, you can request store credit instead.


FloorDécor’s return policy is forgiving for consumers who have returned items that are in good condition and have not been used. However, the process of obtaining a refund for a defective goods can be time-consuming. The information provided above should enable you to simply return, refund, and exchange any product that you purchase from Floor and Décor, whether you do so online or in-store. I hope this information is helpful to you. If you have any questions, or if you have any thoughts on the topic, please share them with me in the comment box below.

Continue reading more articles about return policies by clicking here: Return Policy for the Mango Store Return Policy for BuyBuy Baby.

Be On Top Of The Floor And Decor Return Policy

When seeking for the greatest decorating ideas, one of the most beneficial things that you can do is to visit the Floor and Decor website. After all, this firm not only helps you to locate the greatest flooring for your home or workplace, but you can also be confident that you’ll be able to take advantage of their competitive pricing when you do so. Take a look at the best-priced office chairs available. The reality is that there are a plethora of various organizations that provide this type of service and that also provide a diverse choice of items to their customers.

Here’s what you can expect from the Floor And Decor return policy

Another excellent aspect of the Floor and Decor return policy is that they prioritize their customers at the top of their list of considerations. So, if you get a thing from Floor And Decor and it arrives at your home and you decide that you don’t like it or that you have changed your mind, you may easily return the goods within 90 days of the date of your purchase. These terms and conditions apply regardless of whether you purchase Floor and Decor items online or at one of their physical locations.

  1. It is only necessary to ensure that all of the items are returned in a resalable and undamaged state if this is what you choose to do.
  2. It should be noted that according to the Floor and Decor return policy, there is an exemption to this regulation.
  3. One piece of advise that Floor and Decor offers to their consumers is to inspect all of the things that they have purchased as soon as they are received.
  4. Consequently, if you have only recently received the things you purchased from Floor And Decor, make certain that you verify the complete box to see whether anything is missing or if anything is damaged.
  5. For those of you who have recently installed a new floor in your workplace, make sure to preserve it with either these thick pile carpet mats or these hardwood floor mats.
  6. If you buy any items from the firm through the F D Express Order, you should be aware that all sales are final and that returns are not allowed, according to the Floor And Decor return policy.

If you bought anything on the spur of the moment and now wish to cancel your order, you can only do so on the same day that you made the purchase. ReturnPolicyHub.com provides more in-depth information on return policies and exchanges than any other source.

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Return the goods to anyFloorDecor ® location within 90 days of purchase with a valid sales receipt, and we will reimburse your purchase. All returned item must be undamaged and in a resalable condition in order to qualify for a refund. Military and contractor discounts are not available to us; however, we do provide a low-price guarantee to all of our clients, and if you discover a cheaper price on the identical product elsewhere, we will match that price, subject to proof. Second, is it possible for me to return any unused flooring to Lumber Liquidators?

  1. It is not permissible to exchange or refund an installed product for any reason once it has been installed by the Buyer.
  2. Furthermore, are you able to return the tile?
  3. If you purchased yourTile (s) through another party (such as Amazon.com or Best Buy), please contact them for returninstructions.
  4. Is it possible to have the floor and décor installed?
  5. So, whether you do it yourself or hire a contractor, you will end up with a beautiful floor that does not break the bank.

Can you return samples to floor and decor? – Kitchen

When it comes to picking the correct product for your project, FloorDecor® knows how critical it is. Please return the product to any FloorDecor ® store within 90 days of purchase, along with a copy of your sales receipt, if you are not totally happy with your purchase.

Can you return floor samples to floor and decor?

Return Policy for FloorDecor Returns must be made within 30 days of the date on which the merchandise was received. Whether you purchased the item in-store or online, you may return it to any FloorDecor retail location if it is unopened, unused, and resalable in its original condition.

Can you return unused tile?

Tile can only issue refunds for orders that are placed directly through our online store. If you acquired your Tile(s) from a third-party vendor (such as Amazon.com), please contact them for return information and procedures. The order must be returned to us in its original packaging and in excellent working order. For further information, please see our Warranty and Refund Policy Page.

Does floor and decor require a receipt for returns?

Simply return the product to any FloorDecor shop within 90 days of purchase, along with a copy of your sales receipt, and we will credit your account with the amount of your original purchase price. If you do not have a receipt, you will be required to present a valid picture ID.

Can you return wood flooring?

Installed flooring is considered to be the property of the owner/installer and cannot be replaced or returned for any reason at the time of installation.

Cancellation of special orders prior to shipment is permitted without penalty, and the total amount of the purchase (including postage) will be returned.

How do I return my Mixtiles?

Mixtiles has responded to your message. Please contact us through email and we will arrange for a complete refund for you. Whether you choose, we may also change your tiles and check if the fresh set of stickies would solve the problem.

Is floor and decor owned by Home Depot?

FloorDecor was founded in 2000 and bought by Ares and Freeman Spogli in 2010 from a group of investors that included Najeti Ventures LLC, Saugatuck Capital Company, and TWJ Capital LLC. FloorDecor is led by a former Home Depot Inc. executive, HD.

Is tile returnable at Lowes?

Returns and Exchanges Policy Simply return the product to any Lowe’s store in the United States if you are not totally happy with your purchase. Unless otherwise specified in our Return Policy Exceptions, most new, unused products can be returned or exchanged with proof of purchase within 90 days of the original purchase date, less shipping costs.

Where is floor and decor headquarters?

For bigger products that cannot be returned to your local Home Depot store, please contact an online Customer Care Specialist at 1-800-430-3376 seven days a week from 6 a.m. to 2 a.m. Eastern Time (ET) (closed Christmas Day). The Online Customer Care Specialist will make arrangements for pick-up from your residence.

Does Home Depot keep track of returns?

He said that, in contrast to many other shops, Home Depot only records returns that are not accompanied by a receipt.

Can you take plants back to Home Depot?

“The Home Depot completely guarantees all tropical, house, and landscape plants (excluding perennials, trees, and shrubs) for one year,” according to the official in-store return policy. The definition of perennial refers to a plant that is projected to exist for more than two years.”

Tile stores return policy

“The Home Depot completely guarantees all tropical, house, and landscape plants (excluding perennials, trees, and shrubs) for one year,” according to the official in-store return policy. ” The definition of perennial refers to a plant that is projected to live for more than two years.

Why Floor And Decor Is The Category Killer In Specialty Flooring Retail

FloorDecor has issued a news release. According to Statista, the floor coverings business represents a $26.9 billion market in manufacturing dollars in 2018. It is a solid economy that has managed to post a meager 5.1 percent increase in growth since 2010. The flooring market has grown by less than 1 percent year over year for the previous eight years, and it is not expected to expand by more than.5 percent year over year until 2023. The labor component, which accounts for a significant portion of many retailers’ revenues, makes it difficult to convert manufacturer sales into money at the retail store level.

  1. According to his estimates, retail sales increased by 5.1 percent year on year in 2017.
  2. Consumer preferences are shifting away from soft floor coverings and toward hard surfaces, as well as their willingness to spend more money on higher-end flooring, resulting in a more dynamic retail market for flooring.
  3. Although the manufacturer flooring industry as a whole is not rising, consumer spending is moving, with carpet and rugs accounting for around 53 percent of total manufacturer revenues in 2012 and approximately 45 percent now.
  4. It has resulted in a structural change in the flooring retail industry away from small independents and toward larger rivals who, because of their scale, can be more competitive in pricing, such as Home Depot and Lowe’s.
  5. According to my best estimates, big box stores accounted for somewhere in the range of 15 percent to 17 percent of the retail flooring industry in 2010.
  6. Their gain has resulted in the loss of independence.
  7. In 2017, the top 50 flooring specialty shops, according to Floor Covering Weekly, controlled around 12 percent of the entire product market.

With $1 billion in sales in 2017 and roughly 400 stores, it knocked Lumber Liquidators off of the first-class position it had achieved in 2016.

FloorDecor is the category-killing brand in the specialized flooring retail industry.

However, unlike Lumber Liquidators, which is known for its aggressive discounting and advertising tactics, FloorDecor is geared toward the more discerning consumer.

As a consequence, it generates more revenue than Lumber Liquidators ($1.7 billion in fiscal year 2018), while having only around one-fourth the number of locations.

If not for the impact of Hurricane Harvey on the company’s Houston area, FloorDecor would have concluded 2018 with double-digit same-store sales growth, maintaining a 10-year winning streak of double-digit CSS growth.

In his letter, he expressed his confidence that FND will be able to continue to develop while opening up boxes and reaching its target of 400 warehouses nationally.

The formula behind FloorDecor’s success Taylor, along with CFO Trevor Lang and chief merchant Lisa Laube, discussed the four pillars on which the company is constructing its business on its most recent earnings call.

It’s exactly what you’d expect from a group of executives with this much experience.

Taylor began his professional career on the sales floor of a Miami Home Depot store in 1983, eventually rising to the position of executive vice president of operations, with responsibility for all 2,200 Home Depot stores, and then executive vice president of merchandising and marketing, with responsibility for all stores.

Here’s what FloorDecor’s secret retail sauce is all about: New shops, new markets, and an expansion of the company’s reach in current markets According to Taylor, who spoke on the earnings conference, FloorDecor added 17 shops in 2018, marking the company’s sixth consecutive year of at least 20% unit store growth.

It expects to establish 20 additional locations in 2019, however unlike in 2018, these outlets will mostly serve to increase the company’s reach in existing areas.

Taylor anticipates that its 2019 class will benefit from increased brand recognition in current regions as well as from the addition of more highly qualified and knowledgeable workers in those areas.

Product that is on trend and that meets the demands of the consumer FloorDecor offers what clients are looking for right now, thanks to its gorgeous in-store displays of trend-correct goods, which include popular categories beyond conventional wood and stone, such as new luxury vinyl tile, water-resistant laminates, and water-proof firm core vinyl.

  • “We are confident in our ability to maintain market share.” However, behind the surface of its outstanding merchandising are in-store sales methods that convert those who are just looking into purchasers.
  • It leads to more ticket sales and, as a result, more delighted consumers.
  • “Installation tools are included with every unit,” Taylor explained.
  • It’s an automatic upsell that customers actually appreciate and take advantage of.
  • Customers will benefit from the company’s linked customer strategy, which is aimed to seamlessly combine the in-store and online buying experiences.
  • Despite the fact that ecommerce accounts for just around 8% of overall revenues, it is rising rapidly.
  • Taylor said that more than 70% of its consumers visit the firm website throughout the course of their purchasing transaction.

And BOPIS convenience is available to ecommerce consumers as an additional benefit.

Putting your money where your mouth is The fourth pillar of FloorDecor’s growth strategy is focused on the flooring industry’s experts and contractors.

“FND has the advantage with the pro,” says Seeking Alpha’s Royal as a result of this development.

The company’s incentives program demonstrates that it considers professionals not only in the context of their flooring business, but also as individuals with their own lives.

To that purpose, it released a smartphone app that provides 14 services to small company owners that will help them be more successful, including payroll processing, uniforms, email marketing tools, and low-cost health insurance packages, among other things.

Reorganization within the flooring industry Chris Ramey, president of The Home Trust International and contributor to Floor Covering Weekly, as well as past president of the International Design Guild, which is owned by CCA Global Partners, which also operates Carpet One and Flooring America, was approached for his insight into the entire retail flooring industry.

Because of its deep roots in the flooring industry, Ramey believes FloorDecor is poised to be a serious disruptor to major home improvement retailers such as Home Depot and Lowe’s, where flooring is merely a sideline, to major specialty retailers such as Lumber Liquidators, Empire Today, and The Tile Shop, and most importantly, to the legions of local independents.

Sample displays were set up by flooring merchants in place of their existing inventory on the floor.” “At the same time, customers’ preference for convenience and do-it-yourself has risen,” Ramey said.

The majority of independents purchase through middlemen, which increases their expenses.

“All others will fail to achieve success.” FloorDecor has identified a market niche – offering DIY clients with the supplies and know-how to create the kind of floors they desire, as well as assisting professionals in their goal to fulfill their customers – and has put in place the management, strategy, and ambition to fill it.

According to Jonathan Trivers, a writer to Floor Covering Weekly, the retail market figures in this article have been revised.

Floor & Decor Adjusts Store Operations to Better Serve Customers

ATLANTA—(BUSINESS WIRE)—The Atlanta Falcons have signed a three-year contract with the National Football League. Following the outbreak of the new coronavirus (COVID-19) pandemic, FloorDecor Holdings, Inc. (the “Company”) (NYSE:FND), a major specialty retailer of hard surface flooring, stated today that it has temporarily restricted store operations through April 4, 2020 as follows:

  • From 7 a.m. to 6 p.m. on Thursday, March 19th, and Friday, March 20th, 2020, all stores will be open
  • And Beginning on Saturday, March 21, 2020 and continuing until Saturday, April 4, 2020, all shops will be available for pickup only of orders placed via the internet, phone, or app from Monday – Saturday, 7 a.m. to 4 p.m.
  • Sunday, 10 a.m. to 4 p.m.
  • And Sunday, 10 a.m. to 4 p.m.

These hours are subject to vary as long as the Company continues to take all required measures and adhere to the directives of local and state officials. A second change is that, as of March 21, 2020, the Company will extend its return policy to accept returns for an additional 30 days following the restoration of normal business activities. Additionally, the Company continues to operate its flooranddecor.com website and contact center, which provide consumers with the chance to shop and purchase outside of a physical retail environment, while also offering them the convenience of same-day pickup and many delivery choices.

FloorDecor Holdings, Inc.

In fiscal 2019, FloorDecor operated 120 warehouse-format locations in 30 states, representing a multi-channel specialty retailer with a presence in many channels.

In 2000, the company was established in Atlanta, Georgia, with its headquarters there.

All statements in this release that are not statements of historical fact are forward-looking statements, with the exception of statements of historical fact.

Forward-looking statements include any Unless expressly stated otherwise, forward-looking statements refer to events, results, performance, or accomplishments that occur after the date of this document.

These statements are based on the Company’s current expectations, assumptions, estimates, and projections and involve known and unknown risks, uncertainties, and other important factors that could cause actual results to differ materially from those expressed or implied by the forward-looking statements.

Unless to the extent required by applicable law, the Company does not intend to update or alter any forward-looking statements, whether as a result of new information, future events, or otherwise, except as required by law.

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